The Caster Tech Approach

At Caster Tech, we have developed a set of core philosophies about how we work with our customers, how we treat our employees, and how we interact with the community as a whole. These philosophies drive our every action, and help us deliver on our promise to you. Every Caster. Every Need. Every Time. 

About you, the customer…
At Caster Tech, we live by The Golden Rule. We put ourselves in the customer’s shoes and build our service approach around the answers to this question: As a customer, how do I like to be treated? 

The answer to this revolves around four key areas:

1-We respect you as a person and as a customer:
We respect you, the customer, and want to help you become the savviest buyer of casters possible. For us, a highly educated customer is one that we work closely with to help your equipment perform at the highest level possible for the greatest length of time.  We respect your need for on-demand information and for assistance in making the wisest decision on each and every purchase you make.  We strive to deliver on both fronts.

2-We respect your time:
We respect and value your time as much as you do, and we act like it. We have built the world’s deepest, most detailed database of casters and caster options so that you can get a fast, accurate quote on even the most obscure caster applications within seconds. 

3-We respect your money:
We will help you maximize every dollar of your caster-related investment through suggesting the right part for the right application and delivering it to you on time, every time.

4-We deliver just the right solution, not a series of up-sells or pressure tactics:
We understand and seek to meet your needs as expressed.  We steer clear of wasting your time trying to up-sell and upgrade you beyond your actual needs.  If there is a true gap between the solution you seek and the application that will address your issue, we will let you know, but we are not about up-selling. We are about solving your problem.

CT: CUSTOMER SERVICE PHILOSOPHY

The Caster Tech Customer Bill of Rights

As a Caster Tech customer, you will have the world’s widest and most detailed caster product offering at your fingertips.

As a Caster Tech customer, when you call you will be greeted by a live caster expert here at Caster Tech, not a call center or even a front-desk receptionist.

As a Caster Tech customer, you have a right to same-day shipping on nearly every item we sell.

As a Caster Tech customer, you can rest assured that we will continuously upgrade our technology and systems to deliver easy ordering, fast shipping, and the best prices to

As a Caster Tech customer, we will treat you as we would wish to be treated.

As a Caster Tech customer, we will return your calls on all questions and orders, large or small.

As a Caster Tech customer, you have the right to work with a caster expert on the phone to meet your exact needs and specifications.

As a Caster Tech customer, you have the right to the best solution for your need.

As a Caster Tech customer, you will be educated and enabled to make the best decision for yourself.

As a Caster Tech customer, we want to make you look good in the eyes of your superiors.

As a Caster Tech customer, we will source the best solution for you whether it is in Maine, Malaysia, or Milan.

As a Caster Tech customer, if we can’t supply the best solution to your caster need, we will show you where you can find it. We will make the sale for a competitor if it means you are happier in the end.

As a Caster Tech customer, you are our only customer, and we will treat you as such.