Return & Refund Policy

revised 2024

Dedication to Quality

It is Caster Tech’s primary goal to deliver the best value and quality by finding the right solution to fit customer needs and deliver it on time, every time. Our customer service representatives are ready to provide accurate and reliable solutions for any issues our customers may come across.

Merchandise Returns

Do not return any goods without prior written authorization. A return goods authorization may be obtained from a Caster Tech customer service representative. A restocking fee may apply depending on current order status and/or size of order being returned. Obsolete, custom-built, special, or modified products are not subject to return. Special items include but are not limited to, special top plates, heights, finishes, leads, etc. Return authorizations are issued at Caster Tech’s discretion. Caster Tech reserves the right to deny any request for a return authorization. Any erroneous shipment claims must be made within 15 days from shipment dock date.

Cancellations

Caster Tech reserves the right to charge a cancellation fee on all orders canceled after start of production. Cancellations for custom-made/special order items will not be accepted.

Limited Warranty

All Caster Tech products are warranted for a period of one year from the date of manufacture against defective materials and workmanship. In no event shall the seller be liable for any loss or damage arising directly or indirectly from the use of the product or for consequential or inconsequential damages. Except for the limited warranty described, we make no expressed warranty with respect to any products sold under this contract and specifically exclude any implied warranty of merchantability or fitness for a particular purpose. If the product is being acquired for resale, the buyer will make, in connection with any such resale, only those warranties contained herein, and will indemnify us against any such claims, causes of action, and judgments which arise from any representation, warranties, or agreements made by or entered by the buyer, other than those contained herein. Modifications and machining to Caster Tech’s products after sale will void the product warranty unless otherwise previously specified and approved.